Trying to get people to face reality and see the world the way it really is is an absolutely critical aspect of leadership, in my view.

When you were made a leader you weren't given a crown, you were given the responsibility to bring out the best in others.

The last thing you want to do is be a bore. When you wake up in the morning, give yourself a good mirror test. If you look like you’re going to be a sulking, pouting bore, slap yourself in the face before you go out to the office.

People always overestimate how complex business is. This isn't rocket science. We've chosen one of the world's simplest professions.

When there's change, there's opportunity.

For a large organization to be effective, it must be simple.

Innovation is not a big breakthrough invention every time. Innovation is a constant thing. But if you don't have an innovative company [team], coming to work everyday to find a better way, you don't have a company[team]. You're getting ready to die on the vine. You're always looking for the next innovation, the next niche, the next product improvement, the next service improvement. But always trying to get better.