Just because you are the boss doesn't mean you are the source of all knowledge.

Failing to differentiate among employees — and holding on to bottom-tier performers — is actually the cruelest form of management there is.

Some people have better ideas than others; some are smarter or more experienced or more creative. But everyone should be heard and respected.

Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.

Nothing is worse than the person in their 40s who says, 'I'm not going to learn this.' 'I don't carry an iPad.' That will label you and put you right in the corner. Some people do it as a badge of honor. I've seen them myself, they walk around bragging [about not knowing much about technology].

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.

For a large corporation to be effective, it must be simple. For an organization to be simple, its people must have self-confidence and intellectual self-assurance. Insecure managers create complexity, real leaders do not clutter.