You got to be rigorous in your appraisal system. The biggest cowards are managers who don't let people know where they stand.

When I stop learning something new and start talking about the past versus the future, I will go.

Someone, somewhere has a better idea.

Trust is enormously powerful in a corporation. People won't do their best unless they believe they'll be treated fairly. The only way I know how to create that kind of trust is by laying out your values and then walking the talk. You've got to do what you say you'll do, consistently, over time.

You have no right to be a leader if someone who works for you doesn't know where they stand.

In any bad situation you can not let yourself be a victim.

Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while.