You got to be rigorous in your appraisal system. The biggest cowards are managers who don't let people know where they stand.

If you don't have public hangings for bad culture in a company, if you don't take people out and let them say, they went home to spend more time with the family. It's crazy.

A leader's role is not to control people or stay on top of things, but rather to guide, energize and excite.

I wanted to change the rules of engagement, asking for more- from fewer. I was insisting that we had to have only the best people...If you wanted excellence, at a minimum, the ambience had to reflect excellence.

Control your own destiny or someone else will.

Keep learning; don't be arrogant by assuming that you know it all, that you have a monopoly on the truth; always assume that you can learn something from someone else.

Take time to get to know people. Understand where they are coming from, what is important to them. Make sure they are with you.