There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action faster than the competition.

Keep learning; don't be arrogant by assuming that you know it all, that you have a monopoly on the truth; always assume that you can learn something from someone else.

The secret of success is changing the way you think.

Managers often hold on to resisters because of a specific skill set or because they've been around for a long time. Don't.

Take the middle 70 percent and tell them what they need to do to get into the top 20 percent.

The team with the best players wins.

The best thing workers can bring to their jobs is a lifelong thirst for learning.