There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action faster than the competition.

Managers can waste a lot of time at the outset of a crisis denying that something went wrong. Skip that step.

The value decade is upon us. If you can't sell a top-quality product at the world's lowest price, you're going to be out of the game.

Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while.

We bring together the best ideas - turning the meetings of our top managers into intellectual orgies.

In the future, those who are not coaches will not be promoted.

You hang around with good people, you play a lot of golf, and you have a pretty good life. That's what success is all about. It's getting people you like, who want to take the hill with you, who want to win, who have the passion. This is not rocket science.