An overburdened, overstretched executive is the best executive, because he or she doesn't have the time to meddle, to deal in trivia, to bother people.

Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.

You never know how diverse your career can be. I think it's wonderful. My life has always been the next page, not the last page.

Take the middle 70 percent and tell them what they need to do to get into the top 20 percent.

In the future, those who are not coaches will not be promoted.

Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

The operative assumption today is that someone, somewhere, has a better idea; and the operative compulsion is to find out who has that better idea, learn it, and put it into action-fast.