HR should be every company's killer app. What could possibly be more important than who gets hired?

Take lack of candor. ... I'm not talking about boldface lying, but a tendency to withhold information. That behavior is far more common, and it frustrates teams and bosses to no end.

I've learned that mistakes can often be as good a teacher as success.

Nobody is too important to lead the initiative you say is important.

Ideally, the star will be replaced within eight hours. This sends the message that no single individual is bigger than the company.

Innovation is not a big breakthrough invention every time. Innovation is a constant thing. But if you don't have an innovative company [team], coming to work everyday to find a better way, you don't have a company[team]. You're getting ready to die on the vine. You're always looking for the next innovation, the next niche, the next product improvement, the next service improvement. But always trying to get better.

You talk about seeing around corners as an element of success. That's what differentiates the good leader. Not many people have it. Not many people can predict that corner. That would be a characteristic of great leaders.