The idea of let's all share the pain equally, or let's freeze salaries altogether - it's ass-backwards. It's absolutely ass-backwards.

An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.

Take the middle 70 percent and tell them what they need to do to get into the top 20 percent.

The essence of competitiveness is liberated when we make people believe that what they think and do is important - and then get out of their way while they do it.

Nothing is worse than the person in their 40s who says, 'I'm not going to learn this.' 'I don't carry an iPad.' That will label you and put you right in the corner. Some people do it as a badge of honor. I've seen them myself, they walk around bragging [about not knowing much about technology].

If you get the best people on your team, you've got plenty of time to do the things you like to do and can add more value to.

We know where most of the creativity, the innovation, the stuff that drives productivity lies - in the minds of those closest to the work.