The biggest opportunity for big companies has come by far in the digitization of internal processes.

If you don't have public hangings for bad culture in a company, if you don't take people out and let them say, they went home to spend more time with the family. It's crazy.

There is no straight line to a dream.

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.

Set stretch goals. Don't ever settle for mediocrity. The key to stretch is to reach for more than you think is possible. Don't sell yourself short by thinking that you'll fail.

No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.

Every great leader has a generosity gene.