I wanted to change the rules of engagement, asking for more- from fewer. I was insisting that we had to have only the best people...If you wanted excellence, at a minimum, the ambience had to reflect excellence.

Control your destiny or somebody will.

All of management is about self-confidence

Getting candor right - with your reports, your peers, and your boss - is a skill that can make or break your career.

Take the middle 70 percent and tell them what they need to do to get into the top 20 percent.

Trust is enormously powerful in a corporation. People won't do their best unless they believe they'll be treated fairly. The only way I know how to create that kind of trust is by laying out your values and then walking the talk. You've got to do what you say you'll do, consistently, over time.

I was afraid of the internet... because I couldn't type.