You measure your people and you take action on those that don't measure up.

The binders, the charts, the grids may seem formidable, but the meetings themselves are built around informality, trust, emotion and humor.

I never put myself out there as an employment agency.

Creative artists have great passion.

I don't feel under-taxed in any way at all.

Leadership is helping other people grow and succeed. it is not just about you. It's all about them.... everyone deserves a chance.... you can never let yourself be a victim.

Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.