Don't make the process harder than it is.

Hierarchy is an organization with its face toward the CEO and its ass toward the customer.

The world belongs to passionate driven people.

I think every leader has an obligation - the absolute obligation - to treat everyone fairly. But they also have the obligation to treat everyone differently. Because people aren't all the same, and the last thing you ever want to do, in my opinion, is let the best in your organization be treated like the worst in your organization. It does nothing for your future.

Leadership is helping other people grow and succeed. it is not just about you. It's all about them.... everyone deserves a chance.... you can never let yourself be a victim.

If you have a reputation as a big, stiff bureaucracy, you're stuck.

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.