Don't make the process harder than it is.

Be candid with everyone.

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.

I think every leader has an obligation - the absolute obligation - to treat everyone fairly. But they also have the obligation to treat everyone differently. Because people aren't all the same, and the last thing you ever want to do, in my opinion, is let the best in your organization be treated like the worst in your organization. It does nothing for your future.

The best thing workers can bring to their jobs is a lifelong thirst for learning.

Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.

What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.