Globalization has changed us into a company that searches the world, not just to sell or to source, but to find intellectual capital - the world's best talents and greatest ideas.

You are not a leader to win a popularity contest-you are a leader to lead.

Nothing is worse than the person in their 40s who says, 'I'm not going to learn this.' 'I don't carry an iPad.' That will label you and put you right in the corner. Some people do it as a badge of honor. I've seen them myself, they walk around bragging [about not knowing much about technology].

When it comes to strategy, ponder less and do more.

I wanted to change the rules of engagement, asking for more- from fewer. I was insisting that we had to have only the best people...If you wanted excellence, at a minimum, the ambience had to reflect excellence.

What business could be mature when you have economies with more than 2 billion people in India, China and Southeast Asia?

The binders, the charts, the grids may seem formidable, but the meetings themselves are built around informality, trust, emotion and humor.