If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.

The productivity now at universities is terrible. Tenure is a terrible idea. It keeps them around forever and they don't have to work hard.

I'm not perfect, but if there are any points given for caring about people with every fiber of your being and giving life all you've got every day, then I suppose I have a shot.

An overburdened, overstretched executive is the best executive, because he or she doesn't have the time to meddle, to deal in trivia, to bother people.

Set stretch goals. Don't ever settle for mediocrity. The key to stretch is to reach for more than you think is possible. Don't sell yourself short by thinking that you'll fail.

I don't feel under-taxed in any way at all.

My job is to find great ideas, exaggerate them, and spread them like hell around the business with the speed of light...And to put resources in to support them. Keep finding ideas. That's the job of just about all of our CEOs.