Stretch targets energize. We have found that by reaching for what appears to be the impossible, we often actually do the impossible; and even when we don't quite make it, we inevitably wind up doing much better than we would have done.

I never put myself out there as an employment agency.

When it comes to strategy, ponder less and do more.

I've learned that mistakes can often be as good a teacher as success.

Giving people self-confidence is by far the most important thing that I can do. Because then they will act.

There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action faster than the competition.

Real communication is an attitude, an environment. It is the most interactive of all processes. It requires countless hours of eyeball to eyeball, back and forth. It involves more listening than talking.