Stretch targets energize. We have found that by reaching for what appears to be the impossible, we often actually do the impossible; and even when we don't quite make it, we inevitably wind up doing much better than we would have done.

Trust happens when leaders are transparent.

You can't behave in a calm, rational manner. You've got to be out there on the lunatic fringe.

There is no straight line to a dream.

Shareholder value is the result of you doing a great job, watching your share price go up, your shareholders win, and dividends increasing. What happens when you have increasing shareholder value? You're delivering better employees to their communities and they can give back. Communities are winning because employees are involved in mentoring and all these other things. Customers are winning because you're providing them new products.

Take time to get to know people. Understand where they are coming from, what is important to them. Make sure they are with you.

You are not a leader to win a popularity contest-you are a leader to lead.