If you want risk taking, set an example yourself and reward and praise those that do.

The operative assumption today is that someone, somewhere, has a better idea; and the operative compulsion is to find out who has that better idea, learn it, and put it into action-fast.

One of the things about leadership is that you cannot be a moderate, balanced, thoughtful, careful articulator of policy. You've got to be on the lunatic fringe.

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.

When I stop learning something new and start talking about the past versus the future, I will go.

Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.

I don't feel under-taxed in any way at all.