Nothing is worse than the person in their 40s who says, 'I'm not going to learn this.' 'I don't carry an iPad.' That will label you and put you right in the corner. Some people do it as a badge of honor. I've seen them myself, they walk around bragging [about not knowing much about technology].

So every time you think about your work-life balance issue, remember what your boss is thinking about - and that's winning. Your needs may get heard - and even successfully resolved - but not if the boss's needs aren't met as well.

Leading a big company means never allowing a company to take itself too seriously.

In the future, those who are not coaches will not be promoted.

You can't grow long-term if you can't eat short-term. Anybody can manage short. Anybody can manage long. Balancing those two things is what management is.

Stretch targets energize. We have found that by reaching for what appears to be the impossible, we often actually do the impossible; and even when we don't quite make it, we inevitably wind up doing much better than we would have done.

What the Commission is seeking cuts the heart out of the strategic rationale of our deal.