Nothing is worse than the person in their 40s who says, 'I'm not going to learn this.' 'I don't carry an iPad.' That will label you and put you right in the corner. Some people do it as a badge of honor. I've seen them myself, they walk around bragging [about not knowing much about technology].

Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.

Hierarchy is an organization with its face toward the CEO and its ass toward the customer.

If your CFO is more important than your CHRO (Chief Human Resource Officer) you're nuts!

The productivity now at universities is terrible. Tenure is a terrible idea. It keeps them around forever and they don't have to work hard.

You hang around with good people, you play a lot of golf, and you have a pretty good life. That's what success is all about. It's getting people you like, who want to take the hill with you, who want to win, who have the passion. This is not rocket science.

Managers often hold on to resisters because of a specific skill set or because they've been around for a long time. Don't.