Any time there is change, there is opportunity. So it is paramount that an organization get energized rather than paralyzed.

Give me a highly successful unionized industry.

Stretch targets energize. We have found that by reaching for what appears to be the impossible, we often actually do the impossible; and even when we don't quite make it, we inevitably wind up doing much better than we would have done.

Keep learning; don't be arrogant by assuming that you know it all, that you have a monopoly on the truth; always assume that you can learn something from someone else.

When the amount of change externally exceeds the amount of change internally, the end is in sight.

Trying to get people to face reality and see the world the way it really is is an absolutely critical aspect of leadership, in my view.

The main social responsibility for a company is to win.