A leader's job is to look into the future and see the organization, not as it is, but as it should be

On the face of it, shareholder value is the dumbest idea in the world.

Too many people believe that one big, public success will solve their self-confidence problems forever. That only happens in the movies. In real life, the opposite strategy is what works. Call it the small victo-ries approach. In time you will discover that all failing really does teach you something you needed to know- so you can regroup and stretch again, with ever more...nerve.

You are not a leader to win a popularity contest-you are a leader to lead.

Protecting underperformers always backfires.

Don't lose youself on the way to the top.

Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.