Insecure managers create complexity. Frightened, nervous managers use thick convoluted planning books and busy slides filled with everything theyโve known since childhoodโฆโฆ. They worry that if theyโre simple, people will think theyโre simple minded. In reality, of course, itโs just the reverse. Clear, tough minded people are the most simple.
Jack WelchGood business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.
Jack WelchLeaders relentlessly upgrade their team, using every encounter as an opportunity to evaluate, coach, and build self-confidence.
Jack WelchToo often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If youโre growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulseโthe key vital sign of a company.
Jack WelchIn order to lead a country or a company, you've got to get everybody on the same page and you've got to be able to have a vision of where you're going. America can't have a vision of health care for everybody, green economy, regulations - can't have a bunch of piece - meal activities. It's got to have a vision.
Jack Welch