Common mission trap for companies: trying to be all things to all people at all times.

I wanted to change the rules of engagement, asking for more- from fewer. I was insisting that we had to have only the best people...If you wanted excellence, at a minimum, the ambience had to reflect excellence.

An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.

Does coaching work? Yes. Good coaches provide a truly important service. They tell you the truth when no one else will.

You can't behave in a calm, rational manner. You've got to be out there on the lunatic fringe.

You talk about seeing around corners as an element of success. That's what differentiates the good leader. Not many people have it. Not many people can predict that corner. That would be a characteristic of great leaders.

HR should be every company's killer app. What could possibly be more important than who gets hired?