Shun the incremental and go for the leap.

The value decade is upon us. If you can't sell a top-quality product at the world's lowest price, you're going to be out of the game.

Managers can waste a lot of time at the outset of a crisis denying that something went wrong. Skip that step.

If you've got a company that has a mentality inside that is filled with searching for a better idea every day, not just as a slogan but as a real concept, you will have innovation around you all the time.

We have built a company with a business mix and operating system that will allow us to deliver record results in any foreseeable economic climate, ... We have just completed a very successful management transition and I've never been more confident about the company's future.

Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

Giving people self-confidence is by far the most important thing that I can do. Because then they will act.