I'm not perfect, but if there are any points given for caring about people with every fiber of your being and giving life all you've got every day, then I suppose I have a shot.

Managers can waste a lot of time at the outset of a crisis denying that something went wrong. Skip that step.

If you managed a baseball team, would you listen more closely to the team accountant or the director of player personnel?

The world belongs to passionate driven people.

I’ve learned in a hundred ways that I rarely regretted acting but often regretted NOT acting fast enough.

If you reward candor, you'll get it.

People always overestimate how complex business is. This isn't rocket science. We've chosen one of the world's simplest professions.