The idea flow from the human spirit is absolutely unlimited. All you have to do is tap into that well. I don't like to use the word efficiency. It's creativity. It's a belief that every person counts.

The best way to support dreams and stretch is to set apart small ideas with big potential, then give people positive role models and the resources to turn small projects into big businesses.

If you managed a baseball team, would you listen more closely to the team accountant or the director of player personnel?

We know where most of the creativity, the innovation, the stuff that drives productivity lies-in the minds of those closest to the work. It's been there in front of our noses all along while we've been running around chasing robots and reading books on how to become Japanese-or at least manage like them.

Make winners out of every business in your company. Don't carry losers.

The team with the best players usually does win - this is why you need to invest the majority of your time and energy in developing your people.

People always overestimate how complex business is. This isn't rocket science. We've chosen one of the world's simplest professions.