The idea flow from the human spirit is absolutely unlimited. All you have to do is tap into that well. I don't like to use the word efficiency. It's creativity. It's a belief that every person counts.

Someone, somewhere has a better idea.

The last thing you want to do is be a bore. When you wake up in the morning, give yourself a good mirror test. If you look like you’re going to be a sulking, pouting bore, slap yourself in the face before you go out to the office.

Ninety-nine point nine percent of all employees are in the pile because they don't think.

The 1980s will seem like a walk in the park when compared to new global challenges, where annual productivity increases of 6% may not be enough. A combination of software, brains, and running harder will be needed to bring that percentage up to 8% or 9%.

There's no such thing as work-life balance. There are work-life choices, and you make them, and they have consequences.

We have the brand, and we have the fulfillment capability. Now we had to get the Net, and that's the easiest part of the game.