No one is guaranteed a job in this.

The quality of an idea does not depend on its altitude in the organization...An idea can be from any source. So we will search the globe for ideas. We will share what we know with others to get what they know. We have a constant quest to raise the bar, and we get there by constantly talking to others.

Managers often hold on to resisters because of a specific skill set or because they've been around for a long time. Don't.

Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.

If you can't energize others, you can't be a leader.

It's the internet like the flu - it just spreads like crazy.

For a large organization to be effective, it must be simple.