If you can't energize others, you can't be a leader.

When the amount of change externally exceeds the amount of change internally, the end is in sight.

When it's time to let someone go, do it right. No surprises. No humiliation.

Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

I don't feel under-taxed in any way at all.

The most important job you have is growing your people, giving them a chance to reach their dreams.

What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.