If you can't energize others, you can't be a leader.

If GE's strategy of investment in China is wrong, it represents a loss of a billion dollars, perhaps a couple of billion dollars. If it is right, it is the future of this company for the next century.

Nothing is worse than the person in their 40s who says, 'I'm not going to learn this.' 'I don't carry an iPad.' That will label you and put you right in the corner. Some people do it as a badge of honor. I've seen them myself, they walk around bragging [about not knowing much about technology].

If you have a reputation as a big, stiff bureaucracy, you're stuck.

Short cycle business are being impacted by credit, and are being impacted by gasoline prices, food, distribution businesses, chemical business.

HR should be every company's killer app. What could possibly be more important than who gets hired?

Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.