If you can't energize others, you can't be a leader.

Trust is enormously powerful in a corporation. People won't do their best unless they believe they'll be treated fairly. The only way I know how to create that kind of trust is by laying out your values and then walking the talk. You've got to do what you say you'll do, consistently, over time.

Give me a highly successful unionized industry.

One of the ways we'll know that Work-Out has been successful is that my style of leadership will no longer be tolerated in this company.

In real life, strategy is actually very straightforward. You pick a general direction and implement like hell.

Just because you are the boss doesn't mean you are the source of all knowledge.

No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.