Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.

Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.

HR should be every company's killer app. What could possibly be more important than who gets hired?

The quality of an idea does not depend on its altitude in the organization...An idea can be from any source. So we will search the globe for ideas. We will share what we know with others to get what they know. We have a constant quest to raise the bar, and we get there by constantly talking to others.

Trust is enormously powerful in a corporation. People won't do their best unless they believe they'll be treated fairly. The only way I know how to create that kind of trust is by laying out your values and then walking the talk. You've got to do what you say you'll do, consistently, over time.

The best thing workers can bring to their jobs is a lifelong thirst for learning.

What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.