Arrogance is a killer, and wearing ambition on one's sleeve can have the same effect. There is a fine line between arrogance and self-confidence.

Trying to get people to face reality and see the world the way it really is is an absolutely critical aspect of leadership, in my view.

When all is said and done, teaching is what I try to do for a living.

I never put myself out there as an employment agency.

Don't lose youself on the way to the top.

The story about GE that hasn't been told is the value of an informal place. I think it's a big thought. I don't think people have ever figured out that being informal is a big deal.

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.