Compared to 1999...we cannot quite declare victory, but we can declare progress.

Even the best designers produce successful products only if their designs solve the right problems. A wonderful interface to the wrong features will fail.

Three Tips: Simplify, Simplify, Simplify.

Popularity is the product of two factors: (a) how compelling material you offer, and (b) how easy it is to access it. Host free pirated movies and users will flock to the site, even if it's difficult to use.

People have to want to change before there's any chance of helping them do so.

On the Web, all advantages are temporary, and you must keep innovating to stay ahead

Information Overload = "information pollution"