Great companies foster a productive tension between continuity and change.

Good is the enemy of great. And that's one of the key reasons why we have so little that becomes great.

The critical question is not whether you'll have luck, but what you do with the luck that you get.

The moment you feel the need to tightly manage someone, you've made a hiring mistake. The best people don't need to be managed. Guided, taught, led-yes. But not tightly managed.

A culture of discipline is not a principle of business, it is a principle of greatness.

Good is the enemy of great.. The vast majority of good companies remain just that - good, but not great.

It occurs to me,Jim,that you spend too much time trying to be interesting. Why don't you invest more time being interested?" Collin's advice from John Gardner that he took to heart.