If you have more than three priorities then you don't have any.

It occurs to me,Jim,that you spend too much time trying to be interesting. Why don't you invest more time being interested?" Collin's advice from John Gardner that he took to heart.

Not every financial company toppled during the 2008 crisis, and some seized the opportunity to take advantage of weaker competitors in the midst of the tumult.

Creativity dies in an indisciplined environment.

A great company will have many once-in-a-liftetime opportunities.

Good is the enemy of great.. The vast majority of good companies remain just that - good, but not great.

I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.