If you have more than three priorities then you don't have any.

Leaders who led their organizations quietly and humbly, were much more effective than flashy, charismatic high profile leaders.

Some managers are uncomfotable with expressing emotion about their dreams, but it's the passion and emotion that will attract and motivate others.

The people who don't have a great life are the ones who settle for a good one.

You must maintain unwavering faith that you can and will prevail in the end, regardless of the difficulties, AND at the same time, have the discipline to confront the most brutal facts of your current reality, whatever they might be.

I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.

Our findings do not represent a quick fix, or the next fashion statement in a long string of management fads, or the next buzzword of the day, or a new 'program' to introduce. No! The only way to make any company visionary is through a long-term commitment to an eternal process of building the organization to preserve the core and stimulate progress.