I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.

The drive for progress doesn't wait for the external world to say "It's time to change."

A company should limit its growth based on its ability to attract enough of the right people.

I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.

You absolutely must have the discipline not to hire until you find the right people.

Leaders who led their organizations quietly and humbly, were much more effective than flashy, charismatic high profile leaders.

The secret to a successful retirement is to find your retirement sweet spot. The sweet spot is where your passions, what you do best, and what people will pay you to do overlap.