If your company disappeared, would it leave a gaping hole that could not easily be filled by any other enterprise on the planet?

I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.

How can you succeed by helping others succeed? We succeed at our very best only when we help others succeed.

Get the right people on the bus, the wrong people off the bus, and the right people in the right seats...

If we only have great companies, we will merely have a prosperous society, not a great one. Economic growth and power are the means, not the definition, of a great nation.

How can we do better tomorrow than we did today?

If your company disappeared, would it leave a gaping hole that could not easily be filled by any other enterprise on the planet?