We learned that a former prisoner of war had more to teach us about what it takes to find a path to greatness than most books on corporate strategy.

Creative leadership impact increases in your 50's. When I turn 50 I want to say, "Nice start!"

I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.

The kind of commitment I find among the best performers across virtually every field is a single-minded passion for what they do, an unwavering desire for excellence in the way they think and the way they work. Genuine confidence is what launches you out of bed in the morning, and through your day with a spring in your step.

"Growth!" is not a Hedgehog Concept. Rather, if you have the right Hedgehog Concept and make decisions relentlessly consistent with it, you will create such momentum that your main problem will not be how to grow, but how not to grow too fast.

Focusing solely on what you can potentially do better than any other organization is the only path to greatness.

People are not your most important asset....the right people are.