(A manager) once confided in me she liked to picture in her mind's eye that every employee was wearing one of those sandwich billboard signs. On the front side, the sign would read 'Appreciate Me' and on the back side 'Make Me Feel Important.'

There is great joy in leading with authority, which is serving others by meeting their legitimate needs.

...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?

Forgiving behavior is dealing with situations as they arise in an assertive manner and then letting go of any lingering resentment. As the leader, if you are not able to let go of the resentment, it will consume you and render you ineffective.

Authority: The skill of getting people to willingly do your will, because of your personal influence.

(A manager) once confided in me she liked to picture in her mind's eye that every employee was wearing one of those sandwich billboard signs. On the front side, the sign would read 'Appreciate Me' and on the back side 'Make Me Feel Important.'

It is a shame that so many leaders spend their time pondering their rights as leaders instead of their awesome responsibilities as leaders.