(A manager) once confided in me she liked to picture in her mind's eye that every employee was wearing one of those sandwich billboard signs. On the front side, the sign would read 'Appreciate Me' and on the back side 'Make Me Feel Important.'

Who then is the greatest leader? The one who has served the most.

...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?

A rut... is little more than a coffin with the ends kicked out.

INTENTIONS - ACTION = SQUAT

Authority: The skill of getting people to willingly do your will, because of your personal influence.

Authority cannot be bought or sold, given or taken away.