Forgiving behavior is dealing with situations as they arise in an assertive manner and then letting go of any lingering resentment. As the leader, if you are not able to let go of the resentment, it will consume you and render you ineffective.

Slaves do what others want. Servants do what others need.

INTENTIONS + ACTION = WILL

Those who follow the crowd will never be followed by the crowd.

You can get a few seasons out of power, even accomplish some things, but over time power can be very damaging to relationships.

...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?

Who then is the greatest leader? The one who has served the most.