Slaves do what others want. Servants do what others need.

(A manager) once confided in me she liked to picture in her mind's eye that every employee was wearing one of those sandwich billboard signs. On the front side, the sign would read 'Appreciate Me' and on the back side 'Make Me Feel Important.'

Forgiving behavior is dealing with situations as they arise in an assertive manner and then letting go of any lingering resentment. As the leader, if you are not able to let go of the resentment, it will consume you and render you ineffective.

Slaves do what others want. Servants do what others need.

Power people are generally threatened by authority people.

Leadership: The skill of influencing people to work enthusiastically toward goals identified as being for the common good.

Authority is always built on service and sacrifice.