Slaves do what others want. Servants do what others need.

Authority cannot be bought or sold, given or taken away.

Authority: The skill of getting people to willingly do your will, because of your personal influence.

A rut... is little more than a coffin with the ends kicked out.

To have a healthy and thriving business, there must be healthy relationships with the C.E.O.S. in the organization and I'm not referring to the Chief Executive Offficers. I am talking about the Customers, the Employees, the Owner (or stockholders), and the Suppliers.

Forgiving behavior is dealing with situations as they arise in an assertive manner and then letting go of any lingering resentment. As the leader, if you are not able to let go of the resentment, it will consume you and render you ineffective.

...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?