...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?

Slaves do what others want. Servants do what others need.

(A manager) once confided in me she liked to picture in her mind's eye that every employee was wearing one of those sandwich billboard signs. On the front side, the sign would read 'Appreciate Me' and on the back side 'Make Me Feel Important.'

You can get a few seasons out of power, even accomplish some things, but over time power can be very damaging to relationships.

A seagull manager is one who periodically flies into the area, makes a lot of noise, dumps on the people, maybe eats their lunch, and flies away.

Leadership is not about personality, possessions, or charisma, but all about who you are as a person. I used to believe that leadership was about style but now I know that leadership is about substance, namely character.

There is great joy in leading with authority, which is serving others by meeting their legitimate needs.