...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?

Leadership: The skill of influencing people to work enthusiastically toward goals identified as being for the common good.

Authority: The skill of getting people to willingly do your will, because of your personal influence.

Power people are generally threatened by authority people.

Our top-down pyramid style of management is a very old concept borrowed from centuries of war and monarchies.

(A manager) once confided in me she liked to picture in her mind's eye that every employee was wearing one of those sandwich billboard signs. On the front side, the sign would read 'Appreciate Me' and on the back side 'Make Me Feel Important.'

Serving others breaks you free from the shackles of self and self-absorption that choke out the joy of living.