...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?

It is a shame that so many leaders spend their time pondering their rights as leaders instead of their awesome responsibilities as leaders.

Power: The ability to force or coerce someone to do your will, even if they would choose not to, because of your position or your might.

...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?

Slaves do what others want. Servants do what others need.

...leaders who do not hold their people accountable to a set standard are, in effect, thieves and liars. Thieves because they are stealing from the stockholder who pays them to hold people accountable, and liars because they pretend that everything is OK with their people when in fact everything is not OK.

Serving others breaks you free from the shackles of self and self-absorption that choke out the joy of living.