...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?

You can get a few seasons out of power, even accomplish some things, but over time power can be very damaging to relationships.

Serving others breaks you free from the shackles of self and self-absorption that choke out the joy of living.

Who then is the greatest leader? The one who has served the most.

Authority: The skill of getting people to willingly do your will, because of your personal influence.

Authority is always built on service and sacrifice.

...leaders who do not hold their people accountable to a set standard are, in effect, thieves and liars. Thieves because they are stealing from the stockholder who pays them to hold people accountable, and liars because they pretend that everything is OK with their people when in fact everything is not OK.