...leaders who do not hold their people accountable to a set standard are, in effect, thieves and liars. Thieves because they are stealing from the stockholder who pays them to hold people accountable, and liars because they pretend that everything is OK with their people when in fact everything is not OK.

INTENTIONS - ACTION = SQUAT

To have a healthy and thriving business, there must be healthy relationships with the C.E.O.S. in the organization and I'm not referring to the Chief Executive Offficers. I am talking about the Customers, the Employees, the Owner (or stockholders), and the Suppliers.

(A manager) once confided in me she liked to picture in her mind's eye that every employee was wearing one of those sandwich billboard signs. On the front side, the sign would read 'Appreciate Me' and on the back side 'Make Me Feel Important.'

There is great joy in leading with authority, which is serving others by meeting their legitimate needs.

Authority: The skill of getting people to willingly do your will, because of your personal influence.

You can get a few seasons out of power, even accomplish some things, but over time power can be very damaging to relationships.