...leaders who do not hold their people accountable to a set standard are, in effect, thieves and liars. Thieves because they are stealing from the stockholder who pays them to hold people accountable, and liars because they pretend that everything is OK with their people when in fact everything is not OK.

A seagull manager is one who periodically flies into the area, makes a lot of noise, dumps on the people, maybe eats their lunch, and flies away.

As leaders we do not create growth. The best we can do is create an environment that is conducive to growth. It is like planting a garden. You do not cause the seeds to grow. To grow is their natural purpose in life.

Authority: The skill of getting people to willingly do your will, because of your personal influence.

...leaders who do not hold their people accountable to a set standard are, in effect, thieves and liars. Thieves because they are stealing from the stockholder who pays them to hold people accountable, and liars because they pretend that everything is OK with their people when in fact everything is not OK.

INTENTIONS + ACTION = WILL

...while everyone's focusing on keeping the boss happy, who's focusing on keeping the customer happy?