If we're going to be authentic in our leadership, we will have to be willing to serve, and we have to be willing to suffer.

We have to recognize that however smart we are, we're not smarter than everyone else combined. . . . We can't lose sight of the fact that no matter how important our own contributions are, we couldn't have gotten anywhere without the help and hard work of lots of other people.

The best way to lead people into the future is to connect with them deeply in the present.

Leaders encourage others to continue the quest and inspire others through courage and hope. Leaders give heart by visibly recognizing others' contributions to the common vision. With a thank you note, a smile, an award, and public praise, the leader lets others know how much they mean to the organization.

Do what you say you will do.

If you think you're a leader and you turn around and no one is following you, then you're simply out for a walk.

There's nothing more demoralizing than a leader who can't clearly articulate why we're doing what we're doing.