If we're going to be authentic in our leadership, we will have to be willing to serve, and we have to be willing to suffer.

The word "story" is short for the word "history." They both have the same root and fundamentally mean the same thing. A story is a narrative on an event or series of events, just like history.

Do what you say you will do.

We have to recognize that however smart we are, we're not smarter than everyone else combined. . . . We can't lose sight of the fact that no matter how important our own contributions are, we couldn't have gotten anywhere without the help and hard work of lots of other people.

Challenge is the opportunity for greatness. People do their best when there is an opportunity to change how things currently stand. Maintaining the status quo facilitates mediocrity. Those who embrace this practice do not wish to rest on their laurels. They motivate others to exceed their limits and look for innovative ways to improve the organization.

Only those leaders who act boldly in times of crisis and change are willingly followed.

It always takes a group of people working together with a common purpose in an atmosphere of trust and collaboration to get extraordinary things done.