Do what you say you will do.

There's nothing more demoralizing than a leader who can't clearly articulate why we're doing what we're doing.

There is no freeway to the future, no paved highway from here to there. There is only wilderness, uncertain terrain. There are no roadmaps, no signposts. So pioneering leaders rely upon a compass and a dream

It is striking how our language reveals the visual nature of our thoughts about the future state of affairs. When we invent the future, we try to get a mental picture of what things will be like long before we have begun the journey. Visions are our windows on the world of tomorrow.

The word "story" is short for the word "history." They both have the same root and fundamentally mean the same thing. A story is a narrative on an event or series of events, just like history.

Leaders encourage others to continue the quest and inspire others through courage and hope. Leaders give heart by visibly recognizing others' contributions to the common vision. With a thank you note, a smile, an award, and public praise, the leader lets others know how much they mean to the organization.

It always takes a group of people working together with a common purpose in an atmosphere of trust and collaboration to get extraordinary things done.