Only those leaders who act boldly in times of crisis and change are willingly followed.

The word "story" is short for the word "history." They both have the same root and fundamentally mean the same thing. A story is a narrative on an event or series of events, just like history.

Do what you say you will do.

Leaders strengthen credibility by demonstrating that they are not in it for themselves, instead they have the interests of the institution, department, or team and its constituents at heart. Being a servant may not be what many leaders had in mind when they chose to take responsibility for the vision and direction of their organization or team - but serving others is the most glorious and rewarding of all leadership tasks.

We have to recognize that however smart we are, we're not smarter than everyone else combined. . . . We can't lose sight of the fact that no matter how important our own contributions are, we couldn't have gotten anywhere without the help and hard work of lots of other people.

The best way to lead people into the future is to connect with them deeply in the present.

A leader with integrity has one self, at home and at work, with family and with colleagues. He or she has a unifying set of values that guide choices of action regardless of the situation.