You must unite your constituents around a common cause and connect with them as human beings.
James M. KouzesLeaders encourage others to continue the quest and inspire others through courage and hope. Leaders give heart by visibly recognizing others' contributions to the common vision. With a thank you note, a smile, an award, and public praise, the leader lets others know how much they mean to the organization.
James M. KouzesOnly those leaders who act boldly in times of crisis and change are willingly followed.
James M. Kouzes