Leaders encourage others to continue the quest and inspire others through courage and hope. Leaders give heart by visibly recognizing others' contributions to the common vision. With a thank you note, a smile, an award, and public praise, the leader lets others know how much they mean to the organization.
James M. KouzesIf we're going to be authentic in our leadership, we will have to be willing to serve, and we have to be willing to suffer.
James M. KouzesIt is striking how our language reveals the visual nature of our thoughts about the future state of affairs. When we invent the future, we try to get a mental picture of what things will be like long before we have begun the journey. Visions are our windows on the world of tomorrow.
James M. KouzesThere's nothing more demoralizing than a leader who can't clearly articulate why we're doing what we're doing.
James M. Kouzes