Paying good wages is not in opposition to good productivity.

You take an educated gamble. If you don't occasionally make a mistake, you're not doing your job.

Paying good wages is not in opposition to good productivity.

It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.

Obscene salaries send the wrong message through a company.

It's like heroin: You do a little and you want a little bit more. Raising prices is the easy way.

You don't have a very motivated working class, it starts to affect the dynamics of the economy. If workers are disenchanted and disenfranchised, productivity losses will go along with that.