You just can't get too focused on worrying about what's going to happen in the next quarter. You have to worry about where the business is headed long-term.

Technology helps us become more efficient and productive but our business still has a lot of art as opposed to strictly science.

If you've got to work for the rest of your life, you'd better do something you'll enjoy.

When you hire good people, and you provide good jobs and good wages and a career, good things are going to happen.

It's like heroin: You do a little and you want a little bit more. Raising prices is the easy way.

Driving stock up from one day to the next is not what we are about. We are about building a good company and performing for the long term. I know everyone says that, that sounds trite when I repeat it that way, but that is and has always been our attitude about our business. If we do the right things, the stock price will take care of itself, and our shareholders will be rewarded.

It is improper for one person to take credit when it takes so many people to build a successful organization. When you try to be top dong, you don't create loyalty. It you can't give credit (and take blame), you will drown in you inability to inspire.