I say at our management conferences that the amount Wal-Mart grows in just one year is the equivalent of Costco's size.

Our attitude is that if you hire good people and pay them a fair wage, then good things will happen for the company.

It's like heroin: You do a little and you want a little bit more. Raising prices is the easy way.

When employees are happy, they are your very best ambassadors.

I say at our management conferences that the amount Wal-Mart grows in just one year is the equivalent of Costco's size.

Technology helps us become more efficient and productive but our business still has a lot of art as opposed to strictly science.

Paying your employees well is not only the right thing to do but it makes for good business.