It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.

When you hire good people, and you provide good jobs and good wages and a career, good things are going to happen.

In the final analysis, you get what you pay for.

Obscene salaries send the wrong message through a company. The message is that all brilliance emanates from the top; that the worker on the floor of the store or the factory is insignificant.

You just can't get too focused on worrying about what's going to happen in the next quarter. You have to worry about where the business is headed long-term.

Our attitude is that if you hire good people and pay them a fair wage, then good things will happen for the company.

When employees are happy, they are your very best ambassadors.