Technology helps us become more efficient and productive but our business still has a lot of art as opposed to strictly science.

If you've got to work for the rest of your life, you'd better do something you'll enjoy.

You take an educated gamble. If you don't occasionally make a mistake, you're not doing your job.

I think that most of the people running companies today are motivated and pay is a small portion of the motivation.

When employees are happy, they are your very best ambassadors.

It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.

It is improper for one person to take credit when it takes so many people to build a successful organization. When you try to be top dong, you don't create loyalty. It you can't give credit (and take blame), you will drown in you inability to inspire.