Technology helps us become more efficient and productive but our business still has a lot of art as opposed to strictly science.

Paying good wages is not in opposition to good productivity.

Paying your employees well is not only the right thing to do but it makes for good business.

You destroy the initiative of the working people if they don't feel they have a fighting chance to be a part of the American Dream.

You just can't get too focused on worrying about what's going to happen in the next quarter. You have to worry about where the business is headed long-term.

You take an educated gamble. If you don't occasionally make a mistake, you're not doing your job.

In the final analysis, you get what you pay for.