We set up a beta site, a test site, with movie, music and book reviews. If you're reading them and you want to buy a book or a ticket for a movie that's reviewed on the site, you can do that without leaving our site.

Second, we're spending a huge amount of money on technology so that everyone can check out laptops and portable phones. We're spending more money to write our existing information into databases or onto CD-ROM.

Our technology is very scalable. Our software can accommodate enormous numbers of clients. It's a marvelous opportunity. We'll keep developing products.

Transferring successfully to the next generation means producing work that's as good as or better than the work of the first generation that founded the agency.

The team architecture means setting up an organization that helps people produce that great work in teams.

Sometimes the most important job advertising can do, is to clarify the obvious.

In the '20s they were telling us wed all have our own private plane and take vacations to the moon.