You start losing a client the moment you get it.

Our technology is very scalable. Our software can accommodate enormous numbers of clients. It's a marvelous opportunity. We'll keep developing products.

If you can't be bothered to work on Saturday, don't bother to come in on Sunday.

How big can we get before we get bad?

We don't have titles on our business cards. No one really gets any special treatment. No one gets a corner office to put pictures of their family and their dog in.

One is that that's the way we started and we thought there would be more value and less confusion if the business model was just based on delivering news that's of value to Web sites.

Transferring successfully to the next generation means producing work that's as good as or better than the work of the first generation that founded the agency.