Lowering prices is easy. Being able to afford to lower prices is hard.

What's dangerous is not to evolve.

Am I going to regret leaving Wall Street? No. Will I regret missing the beginning of the Internet? Yes.

In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

Not the outcome any of us wanted.

Part of company culture is path-dependent. It’s the lessons you learn along the way.